Shipping Policy

We ship Monday through Friday, excluding weekends and holidays. Orders will be shipped once payment is confirmed and cleared.  ALL ORDERS MUST HAVE THE SAME BILLING ADDRESS AND SHIPPING ADDRESS to prevent/minimize fraudulent purchases. We do not currently accept international orders. All orders require a signature for delivery.

Order Processing Time:
All orders will be processed within 2-3 business days from the date of purchase. Please note that this processing time is exclusive of weekends and holidays. Overnight shipments that depart from our facility on a Friday will arrive the following Monday (not Saturday).

Shipping Method:
Orders will be shipped via FedEx Standard Shipping, ensuring a reliable and secure delivery experience.

Estimated Delivery Time:
Please allow 7-14 business days for your package to arrive after the order processing period. You will receive a confirmation email with a tracking link once your order has been dispatched.

Lost, Stolen, or Damaged Packages:
Divine Halo Hair Collection is not responsible for any lost, stolen, or damaged packages during transit. We highly recommend providing accurate and complete shipping information to ensure the successful delivery of your order.

Delivery Issues:
We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to holidays. We also cannot guarantee weekend deliveries. For any issues related to the delivery of your package, please contact FedEx customer service directly. They will be able to assist you with tracking, and delivery inquiries, as well as address any concerns you may have.

Address Information:
We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, ensure your address is entered correctly and includes all relevant information. Correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Divine Halo Hair Collection is not responsible for any shipping issues arising from incomplete or incorrect address details.

Thank you for choosing Divine Halo Hair Collection. We strive to provide you with the highest quality products and a seamless shopping experience. If you have any further questions or concerns, feel free to contact our customer support team.