Refund/Return Policy

At Divine Halo Hair Collection, we prioritize customer satisfaction and stand behind the quality of our products. Please read our refund and return policy carefully for a smooth and transparent experience.

Refunds: We do not offer refunds unless a mistake has been made with your order. In the event of an error, please contact our customer support team immediately, and we will promptly address and rectify the issue.

Exchanges/Returns: You may exchange/return for the same purchase price if contacted within 2 business days of delivery. There is a $35 restocking fee for ALL exchanges. Exchanges/returns are accepted under the following conditions:

1. The item must be in its original packaging.
2. The tags must still be intact and attached to the product.

How to Initiate a Return: If there is any issue with your order, kindly email us at support@divinehalohair.com within 7 days of receiving your package. Please include clear pictures of the product and provide detailed information about the problem.

Return Process:

1. Contact our customer support team via email within 7 days of receiving your order.
2. Attach clear pictures of the product showcasing the issue.
3. Provide detailed information about the problem in your email.

Resolution: Once we receive your email, our team will review the provided information and images. If it is determined that a mistake was made on our part, we will work towards a suitable resolution, which may include a replacement or correction of the error.

We appreciate your understanding and cooperation. Our goal is to ensure you receive the highest quality products and have a positive experience with Divine Halo Hair Collection. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.